Shipping Returns and Warranty

Shipping Returns

Transportation:
Your order is shipped directly from Marrakech. Packages are generally shipped within 48 hours after receiving your payment. The shipping method is standard Moroccan international priority mail with a tracking number.
Delivery time: 
Your package should arrive within 10 days to 15 days.
Order Tracking:
In your account you'll find a link that allows you to track online delivery of your package. You can contact us to get the number and sends control check are visited on the site of the Moroccan position.  
Transportation Price: 
Shipping charges. transport rates are calculated with the country of destination

Exchange & Warranty 

From the day you receive your package * you have 15 days to make a return or exchange. In all cases, the french-baskets  must be returned in their original condition, in perfect condition for resale. They should therefore not have been used or damaged. All goods will be inspected upon receipt. We suggest you make all your returns in express with acknowledgment of receipt otherwise we can not guarantee receipt of your return package. Return costs are the responsibility of Customer. Return your order to the following address: 

French Baskets
Hay Zitoune
Jdid III
n°165
40010 Marrakech


If possible with reference (back) indicated on the package, it saves time in customs. Please allow up to 20 days for us to receive your return. Once received, we will examine and treat your items within 24 hours to ensure that you receive your product in exchange, credit or refund in the shortest time. Any refund will be automatically credited to your account Paypal.Il we can not make a repayment of another sort. In case we would not be able to provide an identical replacement item, we will contact you by email. In case you have not received confirmation of receipt within 20 days of your return, please contact customer service at 00212 (0) 5 24 42 13 71.
 

* Stamp postmark.

1 year warranty

our 1 year warranty is effective from the day you ordered from us . Warranty is on the quality of embroidery and sewing various parts of the ottoman. Wear scratch or stain on the leather will not exceed the price into account 15 days after receipt of your package.